Happy Holidays from everyone at Team Riskalyze!
Thank you, Morningstar Advisor columnist Bill Winterberg, for naming Riskalyze as the Best Client-Facing Technology of 2013. We’re incredibly honored.
While you’re at it, check out Bill’s awesome Bits and Bytes broadcast, brought to you by FPPad.com.
Thank you CNN Money for naming Riskalyze as one of the Top 15 Financial Apps. We love the profile of two of our advisors (one of them our Chief Investment Officer to boot!) who are getting amazing results using Riskalyze to engage and attract clients.
Financial Advisor Magazine just posted the five top reasons clients fire their advisor, ostensibly from a survey that they conducted to find out.
In a nutshell, here were the reasons.
- 72% said the advisor failed to communicate with them
- 51% said the advisor failed to understand their goals and objectives
- 44% said the advisor failed to return their phone calls promptly
- 34% said the advisor’s investment performance was poor
- 23% said the advisor made claims they couldn’t deliver on
Here’s the fascinating thing: four out of the five are largely about client expectations, and alignment of the client’s portfolio with their risk tolerance.
#1 and #2 — the failure to communicate and failure to understand objectives — are, at their core, the same thing. The client’s expectations aren’t in alignment with their portfolio, so the gains and losses they see have no context, and they don’t understand how that can happen without the advisor communicating about it.
#4 — the failure to deliver good performance — often happens when an advisor is anchoring portfolio risk to their risk tolerance, which is more conservative than the client. The markets are up, the client feels like their portfolio should be growing faster, and their risk tolerance agrees.
#5 — the advisor making claims they can’t deliver on — is often the case where an advisor uses a long term average to set expectations for portfolio growth, but the market almost never hits its average in a given year. So whether the markets are above average or lower than average, the client feels like the advisor isn’t delivering.
The secret that Riskalyze advisors have discovered is the power of pinpointing client expectations with quantitative risk tolerance, engineering portfolios to fit that risk tolerance, and delivering on client expectations time and time again.
These advisors have effectively killed four out of the five reasons clients fire an advisor, and their business and revenue growth tells the story.
And as for #3, until we release the Riskalyze Artificial Advisor Intelligence Robot that can return client calls for you, you’re on your own. But maybe you can use all of this new free time to return those calls now.
(If you want to join a guided tour and see more about how Riskalyze is helping advisors engineer risk to fit their clients, you can RSVP here.)
After hundreds of hours of design, development, advisor input and usability testing, we’re excited to announce the launch of the next-generation Riskalyze risk questionnaire.
There are three big innovations in the next-generation Risk Questionnaire.
Two Versions of the Questionnaire. You’ve seen our existing quantitative approach, built on Nobel Prize-winning science, that captures a detailed Risk Fingerprint for each client. Now advisors can choose a simplified version for clients who might be elderly or have simpler needs. And it’s just as easy as ever to engineer portfolio risk to fit those clients.
RQ, Phone Home. Now your clients can answer the Risk Questionnaire with a few taps on their iPhone, Nexus 5, Samsung Galaxy, Moto X or other Android device. It’s a beautiful design, and if they get stuck, they can email or call your office with a single tap. (Of course, the Risk Questionnaire has always worked on iPad or Android tablets.)
Using Risk to Generate Leads. With a simple link or a few lines of code, you can embed the Risk Questionnaire into your own web site, creating a new way for prospective clients to engage with your firm, send you their risk tolerance, and ask for a portfolio analysis to see if they’re on the right track. With a few clicks, your web site transforms from a brochure into an active tool that generates new business.
The new Risk Questionnaire is live for all Riskalyze customers as of today. The Lead Generation version will be activated for customers over the course of the next week.
To join a guided tour and see Riskalyze in action, just click here to RSVP.